RETURN, Exchange, AND Refund POLICY

Last Updated: 10/4/2024

Thank you for shopping at https://rahvyagifts.com/

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchase with us.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://rahvyagifts.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return within 7 days of delivery after a video of damaged products is received, except the products that are: Perfectly printed products and bulk-order items

You are always required to ship back the items by following the shipping instructions: B-001, Mahima Panorama, Jaipur, Rajasthan, India. Pin code – 302017.

Track the status through our website or contact us if in case need help.

 

EXCHANGE POLICY

Products can be exchanged for a different size or color variant, provided that such a variant is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed. 

To be eligible for exchanges make sure that the following conditions are met:

• The product must be returned in its original packaging
• The product wasn’t used or damaged
• The product must include original tags (if applicable)
• The product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the right to exchange the item, Once. Provided that all conditions in the Exchange Policy are met.

HOW TO INITIATE A RETURN

If you have a request for a Return, Refund, or Exchange, and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: rahvyagifts@gmail.com

Contact Number: +91-8094466655

You will be updated on your Return Status through order confirmation tracking status or else contact us for more help.

Customers will get a refund only in case of a damaged product delivered. Customers should make a video while unboxing a product delivered which is to be sent to us through the mail mentioned above.

Due to the Print Quality issue, the customer will not get any refund as quality depends on the photo shared by the customer before printing. If a customer is eligible for a refund then the customer will get the refund in 4-7 days after sending us the video proof of the damaged product or any other product-related issue.